First Section
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Welcome, Agenda and Introduction (4:05)
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Why this module and what is the current reality? (1:41)
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Typical tough conversations and why we struggle with them (5:04)
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Positive outcomes of conflict and being assertive (4:58)
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Rules of Engagement (3:07)
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Prepare and Understand (4:43)
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Style & Scarf Model (5:47)
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Plan & Schedule (5:05)
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Win-Win and Next Steps (4:28)
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Corona Tips & Summary (7:42)
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Final Thoughts and Contact Info (1:22)
