Assertive Communication for better results
Companion module to Difficult Discussions and Conflict
Your Instructor
Anel is a multi-award winning former personal assistant with 15 years’ experience in the corporate world. She has been training assistants since 2009 and became a full time facilitator 6 years ago as demand for her programs grew.
She is well known for her fresh and dynamic approach and her ability to help employees understand the changing landscape of business and what will be required from them to stay relevant in the future. She held both CAP-OM and CMOP certifications and has a Business Management Diploma and studied Drama which makes her uniquely positioned to work with clients and makes her fun to watch.
She has worked with groups as large as 2000 from 24 different countries and truly has a global view, she has participated in events in New Zealand, Ghana, Kenya, Zanzibar, Malaysia, Singapore, France, United Kingdom and the United States. She has been exposed to delegates from all over the world, different accents, backgrounds and industries. Anel has also worked with several premium companies across the globe for in-house training interventions and performance coaching.
She qualified as a Results Based Coach in 2015 and specializes in working with clients on time management, confidence and goals setting with great success. As a coach she is passionate about helping her clients create better lives and careers.
Anel is currently rated as one of the best trainers for assistants in the world by Executive Secretary Magazine and has appeared at all the top events for her industry.
Course Curriculum
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PreviewWelcome, Agenda and Introduction (4:05)
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StartWhy this module and what is the current reality? (1:41)
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StartTypical tough conversations and why we struggle with them (5:04)
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StartPositive outcomes of conflict and being assertive (4:58)
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StartRules of Engagement (3:07)
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StartPrepare and Understand (4:43)
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StartStyle & Scarf Model (5:47)
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StartPlan & Schedule (5:05)
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StartWin-Win and Next Steps (4:28)
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StartCorona Tips & Summary (7:42)
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StartFinal Thoughts and Contact Info (1:22)