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Assertive Communication for better results
First Section
Welcome, Agenda and Introduction (4:05)
Why this module and what is the current reality? (1:41)
Typical tough conversations and why we struggle with them (5:04)
Positive outcomes of conflict and being assertive (4:58)
Rules of Engagement (3:07)
Prepare and Understand (4:43)
Style & Scarf Model (5:47)
Plan & Schedule (5:05)
Win-Win and Next Steps (4:28)
Corona Tips & Summary (7:42)
Final Thoughts and Contact Info (1:22)
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Style & Scarf Model
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