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Conflict and Difficult Discussion

How to prepare for and deal with conflict and difficult discussions in the workplace. Learn strategies that work

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Your Instructor


Anel Martin
Anel Martin

Anel is a multi-award winning former personal assistant with 15 years’ experience in the corporate world. She has been training assistants since 2009 and became a full time facilitator two years ago as demand for her programs grew.

She is well known for her fresh and dynamic approach and her ability to help employees understand the changing landscape of business and what will be required from them to stay relevant in the future. She held both CAP-OM and CMOP certifications and has a Business Management Diploma and studied Drama which makes her uniquely positioned to work with clients and makes her fun to watch.

She has worked with groups as large as 2000 from 24 different countries and truly has a global view, she has participated in events in New Zealand, Ghana, Kenya, Zanzibar, Malaysia, Singapore, France, United Kingdom and the United States. She has been exposed to delegates from all over the world, different accents, backgrounds and industries. Anel has also worked with several premium companies across the globe for in-house training interventions and performance coaching.

She is a qualified Results Based Coach who specializes in working with clients on time management, confidence and goals setting with great success. As a coach she is passionate about helping her clients create better lives and careers.

Anel is currently rated as one of the best trainers for assistants in the world by Executive Secretary Magazine and has appeared at all the top events for her industry.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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