Reactive to Proactive Assistant
-
Introduction and setting the scene (4:51)
-
The Reactive Assistant (11:09)
-
Mindset and Locus of Control (6:01)
-
The Proactive Assistant (6:42)
-
Functional Areas of a successful Assistant (1:14)
-
Operationally Proactive - Detail Orientation (2:37)
-
Tactically Proactive - Action Orientation (3:27)
-
Strategically Proactive - Big Picture Orientation (2:46)
-
Applying Kaizen for more proactive results (7:47)
-
Nine focus areas of the proactive assistant (2:49)
-
One - Planning (10:14)
-
Two - Problem Solving (3:09)
-
Three - Business Acumen (5:14)
-
Four - Pay Attention (1:33)
-
Five - Effective Questioning (0:18)
-
Six - Time Management (1:54)
-
Seven - Technology (2:01)
-
Eight - Creativity and Innovation (2:01)
-
Nine - Ownership (4:20)
-
It takes confidence to be proactive (4:00)
-
You cannot be proactive if you are not organised! (2:42)
-
Adapting to challenge and change in rapidly changing times (5:30)
-
Wrap and final thoughts (7:51)
